Insurance Bundle Terms & Disclosures

Important

• Insurance coverage and benefits are subject to the applicable insurance policy terms and conditions.
• Any description on this page is for summary purposes only and does not replace the insurance policy wording.
• We do not guarantee that every loss or damage you may experience will be covered.

Coverage (Summary)

If you purchase an insurance bundle from hubssmart.sbs, the following types of events may be covered, subject to the policy:

• Accidental damage to the covered device (e.g., drops/liquid spill), as defined in the policy.
• Theft or loss, where and as permitted by the policy and applicable conditions are met.
• Repairs or replacement, as determined under the policy (repair vs. replacement, method, and limits).

Key Exclusions & Limits

The policy may exclude or limit coverage for, for example:

• Damage caused by misuse, intentional acts, or violation of handling instructions.
• Cosmetic damage that does not affect functionality, unless the policy states otherwise.
• Damage/claims not supported by required evidence or documentation.
• Pre-existing defects and wear and tear, unless expressly covered.
• Claims that do not fall within the defined coverage period or device eligibility.
• Any coverage limitations, caps, waiting periods, deductibles, or service-area limits stated in the policy.

Where there is a conflict between this summary and the insurance policy, the insurance policy prevails.

Claims Process (How to Request a Claim)

1. Contact us promptly after the incident using the contact details in the footer.
2. Provide required information and documents (e.g., date/time, description of incident, device details, and any supporting evidence) as requested.
3. Follow the insurer/claims handler’s instructions for assessment, inspection, and submission.
4. Coverage and benefit decisions are made in accordance with the policy terms.

Customer Support

For questions about your insurance bundle or to start a claim, please contact:

Transaction Term Notes (Japan)

This page is intended to provide insurance coverage and claim-related disclosures in a manner consistent with the consumer protection framework under Japan’s Act on Specified Commercial Transactions, including the required seller/service-provider and transaction-term information, as referenced in Act on Specified Commercial Transactions, Article 11, Article 12, Article 13.

If your insurance bundle is offered together with any specified continuous service, required continuous service documents/outline information may be provided separately or at/ before contract conclusion, consistent with Act on Specified Commercial Transactions, Specified Continuous Services, Article 42.

Where applicable to consumer contract details, dispute-handling and refund/return/cancellation-related terms are governed by the applicable transaction documents, consistent with Act on Specified Commercial Transactions, Article 11, Article 12, Article 13.

For any personal data processing/analytics/advertising, including the use of cookie-like technologies and terminal/device identifiers, we handle information in line with the Act on the Protection of Personal Information and relevant guidance of the Personal Information Protection Commission, including the Guidelines on the Act on the Protection of Personal Information (General Rules).