Shipping Policy

1) Delivery regions

• We ship within Japan. Delivery to remote islands may take longer and may not be available depending on the product and carrier service levels.
• We do not ship to addresses outside Japan unless otherwise stated on the product/order page.

2) Processing time

After we receive your order, we typically process it within 1–3 business days. Processing time may be extended during peak periods, holidays, or due to payment confirmation delays.

3) Estimated shipping and delivery time

Estimated delivery depends on the destination and carrier. After shipment, delivery generally takes about 2–5 business days within Japan. Actual delivery may vary due to weather, traffic, carrier capacity, or other operational factors.

4) Carriers

We may use reputable domestic carriers such as Japan Post and/or private courier services. The carrier used may vary by package size, weight, and destination.

5) Shipping constraints and exceptions

• We may limit or pause shipments for reasons including inventory shortages, customs/clearance issues, or force majeure events.
• We may require additional time for verification if an order address appears to be incomplete or incorrect.
• For address changes after dispatch, additional charges or delays may apply depending on the carrier and timing.

6) Tracking

If available for your shipment, we will provide a tracking number after the order is dispatched.

7) Contact

If you need help with delivery, please contact us using the details below.