Refund & Returns Policy

1. Scope

This policy applies to refunds/returns for products and services purchased online from hubssmart.sbs in Japan, where applicable under the Act on Specified Commercial Transactions framework for consumer protection. If your order is for a continuous subscription/service, additional continuous-service terms may apply.

2. Refund / Return eligibility

• Eligibility depends on the item/service type, product condition, and whether the reason for cancellation is covered (e.g., defect/incorrect delivery vs. customer convenience).
• Refunds are generally not accepted after use/consumption, unless required by law or unless the item/service is defective or not as described.
• For returns, you may be required to return the item in the condition you received it, including original packaging, manuals, and accessories.

3. Timing and method

• Refund request period: we will confirm your eligibility after reviewing your request. Where a statutory right of cancellation/withdrawal applies, we will follow the applicable deadline and procedures.
• Refund processing time: refunds are typically processed after we confirm eligibility and (if applicable) receive and inspect returned items.
• Refund method: refunds will be issued to the original payment method when possible, unless we agree otherwise.

4. Exceptions

• Refund/return may be unavailable for customized, already-used, damaged due to customer use, or otherwise excluded items/services as permitted by law.
• If the return is not properly packaged or required materials are missing, we may reduce or refuse the refund based on our inspection results.

5. Dispute handling and contact

If you have questions or need to request a refund/return, please contact us. We will respond and, where appropriate, provide next steps for cancellation, refunds, or returns consistent with the consumer protection framework.

6. Required legal citations (JP)

For Japan, this page is intended to support transparent consumer expectations and transaction-term clarity under the Act on Specified Commercial Transactions, Article 11, Article 12, Article 13. For continuous subscription services that may be treated as “specified continuous services,” outline/contract documents are provided/presented as required under the Act on Specified Commercial Transactions, Specified Continuous Services, Article 42.